Responsible Gaming

1. Our Commitment

At Halmuron Casino Hotel, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for all our guests. While gambling is designed to be an entertaining experience, we recognize that for some individuals, it can become a problem.

Our responsible gaming program is designed to help our guests make informed choices about their gambling and to provide assistance to those who may develop gambling-related problems.

2. Responsible Gaming Program

Our comprehensive responsible gaming program includes:

• Staff training on responsible gaming awareness and intervention
• Informational materials throughout our casino hotel
• Self-exclusion programs
• Spending and time limits
• Advanced AI monitoring systems to identify potential problem gambling behaviors
• Partnerships with treatment providers
• Age verification protocols

3. Know the Signs

Problem gambling can affect anyone. Some warning signs that gambling may be becoming a problem include:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
• Lying to family members or others to hide gambling activities
• Needing to gamble with increasing amounts of money to feel excitement
• Feeling restless or irritable when attempting to cut down or stop gambling
• Making repeated unsuccessful efforts to control, cut back, or stop gambling
• Jeopardizing or losing important relationships, job, or opportunities because of gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling

4. Self-Limitation and Self-Exclusion

Halmuron Casino Hotel offers several tools to help guests control their gambling:

• Time Limits: Set limits on how long you play
• Deposit Limits: Set limits on how much you can deposit for gambling
• Loss Limits: Set limits on how much you can lose in a given period
• Self-Exclusion: Voluntarily ban yourself from our casino for a specified period or permanently

To set these limits or to self-exclude, please speak with a member of our responsible gaming team at the Quantum Security desk.

5. AI-Enhanced Monitoring

Halmuron Casino Hotel utilizes state-of-the-art AI systems to monitor gambling patterns and identify potential signs of problem gambling. Our system can detect:

• Significant changes in gambling patterns
• Extended gambling sessions without breaks
• Escalating bet sizes
• Signs of distress or agitation

When our system flags potential issues, our specially trained staff will discreetly check in with the guest to offer support and resources.

6. Resources for Help

If you or someone you know may have a gambling problem, help is available:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org

Our responsible gaming staff is also available 24/7 to provide information, support, and referrals to appropriate resources.

7. Age Restrictions

All guests must be at least 21 years of age to enter the gaming floor at Halmuron Casino Hotel. We strictly enforce this policy with ID verification at all entrances.

Underage gambling is strictly prohibited, and any person found to be gambling under the age of 21 will be removed from the premises. Any winnings will be forfeited, and the matter may be reported to legal authorities.

8. Responsible Alcohol Service

Halmuron Casino Hotel is committed to the responsible service of alcohol. Our staff is trained to:

• Verify age before serving alcohol
• Recognize signs of intoxication
• Refuse service to visibly intoxicated guests
• Promote non-alcoholic beverage options

We encourage our guests to drink responsibly while enjoying our casino hotel facilities.

9. Contact Us

For more information about our responsible gaming program or to speak with a responsible gaming advisor, please contact:

Email: [email protected]

Phone: +1 (888) 777-4444

In Person: Visit the Quantum Security desk in the main casino